Once youve chosen to work with a recruiter, there are certain things that you should expect.
You have a right to expect feedback and updates from him/her, in reasonable timeframes, all along the way.
You should expect your recruiter to be professional at all times.
You should expect your recruiter to always treat you with respect.
You should expect to receive a position profile with information about the company and as much detail as the recruiter has about the duties and responsibilities and opportunities of the new position you will be interviewing for.
If you set a time for a phone interview, you have a right to expect that the recruiter will call you on time. Thats just common courtesy and professionalism.
The recruiter should not answer his/her call waiting while interviewing you, be conversing with other people in his/her office, or involving himself/herself in any other distractions during your phone interview.
The client may have specified that your recruiter should not discuss compensation in any detail with any prospective candidates. If so, he/she should not discuss it. But he/she should at least let you know if it would be worth your while financially to explore this position. Otherwise, it may be a waste of everyones time.
You should expect and want in-depth interviews with your recruiter. In the case of Heritage Recruiting Group, the recruiter who first makes contact with you (or you with him/her) will screen or interview you via phone. Then the person who actually works directly with the client will also interview you by phone. If the client has said they would like face-to-face interviews done, then the recruiter will either travel to meet you, ask you to travel to meet him/her, or you will meet in a mutually convenient location.
By the time you have gone through these steps, the recruiter will know you quite well and, if there is a fit for the position, should feel comfortable presenting you to his/her client.
You should expect your recruiter to tell you (to the extent that the client has permitted) what he/she knows about the position, the organization, the company, the corporate culture, the location, etc.
You will want to do your own industry research as well, and you will want to learn what you can about the company and the location, if relocation would be involved for you.
You should expect your recruiter to be honest with you, even when that is a tough thing to do.
If he/she sees no match whatsoeveror one that is too much of a stretchwith the position or company (either technically or culturally or both), he/she should tell you that.
If there is a match and he/she forwards you on to the client, your recruiter is laying his/her reputation on the line. He/she wants you to do well.
The recruiter should tell you where you stand at each step of the way.
If the client is looking at multiple candidates for the position, the recruiter should tell you that.
If you get to the stage of interviewing with the client, the recruiter should give you feedback as to how you did.
As you go through second and third interviews with the client, you should be told how you did.
If you have done well and the company plans to make you an offer, your recruiter should be available to answer any questions that you may have, address any concerns or clear up any confusion. He/she should be there for you right through the process until youre seated at your desk in your new position.
At Heritage Recruiting Group, we actually take it even further than that. We periodically follow up with the people weve placed to make sure that all continues to go well in their job and to see how theyre enjoying their new opportunity. It also enables us to tell new candidates were recruiting for the same company that people weve placed there continue to be happy.
And if, ultimately, you are not the candidate who gets the offer, you should be told anything that will help you with your next round of interviews with another company.
We at Heritage Recruiting Group want a relationship that begins because of a specific position to be an ongoing one whether or not you are placed in that position. And by the time a client makes a decision, you and the Search Professionals at Heritage Recruiting Group should have gotten to know each other pretty well.